n Under the supervisor of the front desk delegate and within the limits of establish inter continental hotels group brand and local policies and procedures responsible for all activities relevant to the front desk such as check in check out arranging the rooms foreign currencies exchange and helping guests n n Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guests name at every opportunityn n Based on intercontinental hotel group standards serving for all the guests such as check in check out change rooms and ensures all the data completely into the opera systemn n Maintains cashier float and ensures the received cash correctedn n Responsible for everyday POS machines balance ensure the same day credit card balancen POS n Cashes hotel guests personal and travellers checks and assists with currency exchangen n Providing the service of safe box for the hotel guestsn n Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and also Intercontinental Hotels Group Loyalty programsn n Attends to guests complaints inquiries and requests referees problems to supervisorAssistant Manager ifyou areunable to assistn n Responsible for joining the intercontinental hotel group rewards club member and member recognitionn n Responsible for upsellingn n Assisting with sales department dealing with the billing of group company and agentn n Responsible for the rebatepaid outpaymentand balance transfern n Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel servicen n Maintains comprehensive knowledge of standard reservation procedures when the reservation department after work the receptionist will be responsible for the same day reservationsn n Responsible for uploading all the guests data to PSB system in correctn n When on night shift checks night report prepare the morning report and prepare all necessarywork for tomorrown n Try our best to make sure our guest satisfaction particularly the members and the vip guestsn vip n Required Skills n Communication skills are utilized a significant amount of time when interacting with othersn n Fluent English or Second Languagen n Proficient in the use of Microsoft Office and Front Office Systemn n
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