Job DescriptionnThe Housekeeping Supervisor will supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives HeShe is accountable for safety service and execution of the consistent Holiday Inn Express guest experience HeShe will also support and coordinate the administrative matters among Rooms Division Housekeeping Front Office and Engineering in ensuring the smooth operations of the Hotel The duties and responsibilities include but not limited to the followingn Financial Returns nn Works with Housekeeping Manager to ensure department cost and expenses are in line with department budgetn To run morning reports these include Housekeeping Room Status Report VIP Report OutofOrder Report Arrivals Housekeepers reportn Prepares daily room assignments maids report for morning shift room attendantn Reviews message books for special requests or instructionsnn People nn Supervise the implementation of housekeeping standards and procedures in relation ton Bedroom servicen Bathroom servicen Cleaning servicen Linen maintenancen Recommended changes to these standards and training needs on an ongoing basisn Solve employee grievancesn Ensure consistency within the departmentn Works with Superior and Human Resources on manpower planning and management needsn Open and close the shift and ensure effective shift hand overn Distribution and collection of master keysn Management of all incoming and outgoing callsn Issues keys according to floor assignmentsn Answers phone and logs all messagesn Responds to any requests from guestsn Informs supervisors of any special guest needsn Coordinates the makeup or rush rooms with Front Deskn Prepares and monitors room status reports for possible discrepanciesn Transmits messages from guests to Housekeeping personnel laundry department FBroom service front office and engineeringnn Guest Experience nn Maintain a current and thorough knowledge of all housekeeping systemsn Prioritise arrival roomsn Liaise with Front Office for guest and hotel requirementsn Ensure guest valet is processed and delivered in a timely mannern Coordinate special projects eg site rooms vermin control window and carpet cleaning room inventoriesn Management of lost property for the hoteln Manage all special requests made by guestsn Ensure you have complete knowledge of room types layouts and facilitiesn Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targetsn Releasing rooms and room status managementn Key work order for Engineering to follow up with the maintenance jobn Informs Assistant Manager or security of any emergencies brought to Housekeepings attentionn Manages the room attendant audit portaln Following up with Guest request by coordinating with both Engineering and Housekeeping departmentsnn Responsible Business nn Manage storage areasn Maintain adequate stock levelsn Complete stock takes as requiredn Maintain stock levelsn Conducts shift briefings to ensure hotel activities and operational requirements are knownn Record and manage all Lost and Found itemsn Coordinates the return of all lost and found itemsn Prepares the next days schedule based on the house countn Calls in extra personnel when necessaryn Coordinator to relief floor supervisor training supervisor and Housekeeping clerk when they are off or on Leaven Checks whether all keys are in respective placen Coordinate with outsourced labour vendors and prepare monthly attendance report Housekeeping and Engineeringn Prepare vendors invoices to submit to Finance Departmentn Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager GEMn Assist in documenting audit filesn Raise purchase ordersnn What we need from you nSupervises Housekeeping team in Singapores leading SMART hotel Responsible for the cleanliness and upkeep of the hotel 442 guest rooms Great Room dining space Rooftop swimming pool fitness facilities and onsite DIY laundrynn Diploma in Hotel Administration Hotel Management or equivalent and 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or trainingn 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or trainingn A positive and keen to learn attituden Great communication skillsn Proficient in written and spoken English and with good communication skillsn Willing to work on weekends PH and shiftsnnWhats more because your career will be as unique as you are well give you all the tailored support you need to make a great start be involved and grow And because the Holiday Inn Express brand belongs to the IHG family of brands youll also benefit from all of the opportunities that come from being part of a successful global hospitality company with over
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