Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests rate quotes or freight charges hot shipments shipment tracing and appointments or special requests Responsibilities Assist callers in a timely mannerHandle customer admin from a variety of resources including calls service center questions faxes and queue email requestsPromptly reply to messages in the group voicemailsProvide break lunch and vacation support for the Reception positionWork in a team setting to efficiently and effectively answer group calls and emailsProvide feedback on potential process improvements or recommendations to improve or streamline customer requestsAccurately professionally and efficiently address a wide variety of customer requests that include but are not limited to the followingTracing shipments ETArsquos delivery notificationsSchedule pickupsImage DocumentsWebsite QuestionsGuaranteed service questionsassistanceFreight bill questions and correctionsMaintain a friendly efficient and professional working relationship with all customers and employeesWork with and support all aspects of our partnership businessFollow Company procedures at all timesPublicly support the mission vision and values of Dayton Freight LinesSupport the Customer Service Department Quality Department and Customer Relations Supervisor as neededHandle other daily admin requirements as assigned Qualifications Skillful in Microsoft Office ProgramsExcellent keyboarding skillsHas worked in a fast paced environment and has excellent attention to detailExperience with handling a high volume of phone callsExceptional communication and customer service skills Benefits Stable and growing organizationCompetitive weekly payQuick advancementCustomized training programProfessional positive and peoplecentered work environmentModern facilitiesComprehensive benefits package Health Dental Vision ADD 401k etcPaid holidays 8 paid vacation and personal daysnbspCSR Customer Service family culture LTL transportation customer oriented Physical Demands Hours are 0930am 0600pm Monday through Friday
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