Senior IT Infrastructure Support Specialist-ICAM & PKIJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required:Type of Travel:* * *The Opportunity:CACI is seeking a Systems Administrator to provide 24x7 support to an existing Operations Center for Identity, Credential, and Access Management ICAM systems as part of the MWIII Bridge contract in Hanover, MD. This position is responsible for monitoring critical ICAM infrastructure and resolving complex technical issues through expert troubleshooting and analysis.Work schedule:The shift rotates every 2 weeks over a 10 week period. There are 5 different shifts which could be DAY - 5am to 5pm; MID 5pm to 5am; or STRAIGHT - Mon to Fri 8 hours per day which could be 4 days on and 3 off or 3 on and 4 off etc. Responsibilities:Monitor and maintain critical IT infrastructure systems including servers, storage, and network componentsProvide Tier 2 support for Identity, Credential, and Access Management ICAM systems in a 24x7 Operations Center environmentSupport customers reporting issues with Enterprise and IC Attribute and Authorization servicesAnalyze, troubleshoot, and resolve complex technical issues related to Public Key Infrastructure PKI services, attribute services, authorization services, and entitlement services.Document technical procedures and maintain configuration managementUse JIRA for ticket management and provide support via email, chat, and phoneQualifications:TS/SCI Clearance with polygraphBachelor's degree in System Engineering, Computer Science, Information Systems or related field plus 7 years of relevant experienceExperience with Public Key Infrastructure PKI, Attribute Based Access Control ABAC, and Entitlements ManagementKnowledge of LDAP directories, SQL, and RESTful servicesExperience with ticket tracking systems e.g., JIRA, Redmine, SNOWStrong analytical thinking skills an
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