Job Description Client Solutions Manager Trkiye amp South Asia Retail amp Ecom Turkish SpeakerAbout TikTokTikTok is the leading destination for shortform mobile video Our mission is to inspire creativity and bring joy With global headquarters in Los Angeles and Singapore TikTok also has offices in New York London Dublin Paris Berlin Dubai Jakarta Seoul and TokyoWhy Join Us Creation is at the core of TikToks purpose and our platform is built to help imagination thrive Our teams inspire creativity and bring joy working together to drive impact for ourselves our company and the communities we serve We view every challenge as an opportunity to learn innovate and grow as one team At TikTok we create and grow together always striving for improvement and embracing courageAbout the Client Solutions Team The Client Solutions team builds scalable longterm partnerships by delivering bestinclass campaign services and addressing the unique challenges of direct clients and agencies As a Client Solutions Manager you will act as a strategic partner and consultant combining deep product expertise with critical thinking and analytical acumen to drive client success across TikToks suite of advertising solutions The team consists of digital marketing experts who proactively shape clients growth strategies including upsells renewals and reactivations We are trusted advisors who connect key stakeholders inspire innovation through insights and foster collaboration that leads to measurable business outcomes and enduring client relationships Success in this role requires a sharp analytical mindset strong problemsolving skills and the ability to thrive in a fastpaced environmentAbout the Role The Client Solutions Manager Retail amp Ecommerce is an expert in TikToks performance and branding advertisement products for key clients in industries such as marketplaces fashion electronics furniture beauty price comparison sites and quick commerce apps Acts as a strategic partner to advertisers supporting them across the full funnel from awareness to conversion ensuring scalable campaign execution robust measurement frameworks and actionable insights that drive sales and longterm growth Collaborates with Client Partners to design endtoend strategies manage campaign operations and optimize performance across web and app channels Requires strong understanding of web and app tracking campaign optimizations AB testing and measurement setup This is a 1year contractual job fixedterm employment for 12 monthsResponsibilities Manage and grow postsale client relationships with Retail amp Ecommerce vertical advertisers Support and work closely with Client Partners on presale research and pitch focusing on relevant product solutions and advertising strategy Create and optimize client ad strategies using a wide range of TikTok for Business product solutions including organic solutions branding brandformance performance and consideration products Increase adoption and engagement of TikToks auction platform and auctionbased tools providing ongoing technical support and realtime analysis Analyze campaign performance data to offer clients datadriven business insights and use those insights to improve advertising offerings Conduct regular and strategic business reviews taking a consultative longterm approach to build productive relationships with clients in collaboration with various internal teams Keep accurate records of pending and active campaign plans maintaining campaign schedules and ad inventory availability Act as a product champion to drive revenue and adoption in key product and business growth areas build teamlevel expertise and actively promote crossregionalfunctional exchange and collaboration Work closely with product and engineering teams to troubleshoot client issues during campaigns provide market feedback and support TikTok for Business product development Collaborate with creative teams to provide Retail amp Ecommerce clients with creative solutions support including creative insights and strategies Work closely with measurement partners and advertisers to develop a solid understanding of how advertisers measure success and help them understand the true value of TikTok Build trusting relationships and robust communication with external client and agency teams to ensure sustained growth of accounts Cooperate with the ad policy team to ensure clients and team are kept up to date on any policy changes and receive all necessary support Take responsibility for campaign setup checks performance monitoring and optimization suggestions for every client in the book of business Drive and facilitate the adoption of Pixels MMPs TikTok Shop where applicable Prepare narratives workshops and business reviews to educate and upskill clients in charting the way forward Share clientmarketvertical learnings and knowledge across Client Solutions Teams and beyond through case studies or other ad hoc sharing Cooperate with the Ad Operation team to ensure smoo
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