Our client is a leading supply chain company expanding rapidly in MalaysiaJob responsibilities Serve as the primary point of contact for customers regarding sea freight inquiries bookings and shipment updates Coordinate and manage sea freight shipments ensuring timely and accurate documentation including bills of lading invoices and customs paperwork Monitor shipment progress and proactively communicate with customers about any delays issues or changes in schedules Liaise with shipping lines freight forwarders and other stakeholders to ensure smooth operations and resolve any logistical challenges Provide exceptional customer service by addressing customer concerns resolving complaints and offering tailored solutions to meet their needs Maintain accurate records of customer interactions shipment details and service requests in the companys CRM system Collaborate with internal teams including sales operations and finance to ensure seamless service delivery and customer satisfaction Stay updated on industry trends regulations and best practices related to sea freight and logistics Assist in preparing reports and performance metrics to evaluate service quality and identify areas for improvementJob requirements Bachelors degree in logistics supply chain management business administration or a related field or equivalent work experience Proven experience in customer service preferably within the sea freight or logistics industry Strong knowledge of sea freight operations shipping documentation and international trade regulations
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