Job Title IT Support EngineerPart Time Job Type ContractThird Party Associate Location Dubai UAEAbout Us Tripcom Group Limited Nasdaq TCOM is a leading onestop travel service provider comprising Tripcom Ctrip Skyscanner and Qunar The company enables local partners and travelers worldwide to make informed and costeffective bookings for travel products and services This is achieved through the aggregation of comprehensive travelrelated information and resources and an advanced transaction platform that includes mobile apps internet websites and 247 customer service centers Founded in 1999 and listed on Nasdaq in 2003 Tripcom Group is now one of the largest travel companies globally in terms of gross merchandise valueRole Overview We are seeking an IT Support Engineer with exemplary customer service skills You will be the primary contact for all technical and ITrelated queries for onsite systems The ideal candidate is an allrounder who enjoys problemsolving learning new technologies and responding to queries in a timely and professional manner This role is suitable for someone looking to progress from desktop support You will report directly to the Desktop Support Manager in Shanghai and collaborate to implement best practice IT solutions while maintaining high standards of customer serviceJob Responsibilities Maintain the normal operation of the companys internal clients Ensure the normal operation of Tripcom internal clients Handle hardware malfunctions including client devices network telephone lines printers etc Maintain and support internal client application systems Respond to client requests and requirements promptly Distribute install and troubleshoot client batch software Manage cabling within the site and liaise with external suppliers as needed Set up control and maintain security systems computer room distribution room air conditioning computer room and environmental monitoring Provide remote IT service to employees based in the Middle East while being based in Dubai Assist with ad hoc assigned projects Work 23 days per week on dedicated daysKey Qualifications and ExperienceEssential Maintain IT assets inventory Degree at HNCHNDOrdinaryBachelors level in a computerrelated discipline or equivalent experience Solid experience in providing highvolume fastpaced desktop support Basic network troubleshooting knowledge CCNA certification is a bonus Familiarity with security systems computer room distribution room air conditioning computer room and environmental monitoring with a willingness to learn new technologies in these areas Proficient in Microsoft Office software Word Excel PowerPoint Project Visio etc Knowledge of configuration management and routine maintenance of Active Directory mainstream Windows and Mac systems and mobile systems Strong communication skills and a proactive approach to interacting with others Passion for new technologies and a demonstrable enthusiasm for staying uptodate with the latest trends and solutions Previous experience in sourcing and managing external suppliers Solid IT service process experience and familiarity with ITSM systems Mandarin language capability is an advantage due to communication with Shanghai HQ
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