Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests rate quotes or freight charges hot shipments shipment tracing and appointments or special requests Responsibilities Assist the Service Center ManagerTake and deliver messages for the Service Center Manager and Account ManagersProvide assistance to DriversPrepare bills of lading and delivery receiptsMaintain excellent communication with external and internal customers as well as interline companiesMay be asked to assist withPayrollData entryFreight reportsDriver collect reportsBilling and filling Qualifications Skillful in Microsoft Office ProgramsExcellent keyboarding skillsHas worked in a fast paced environment and has excellent attention to detailExperience with handling a high volume of phone callsExceptional communication and customer service skills Benefits Stable and growing organizationCompetitive weekly payQuick advancementCustomized training programProfessional positive and peoplecentered work environmentModern facilities Physical Demands This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment Duties may include prolonged sitting standing walking light lifting reaching and handling office materials or freightrelated items with occasional entry into dock or trailer areas as needed The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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