n JOB SUMMARY n n Functions as the leader the segmented sales effort eg group transient association corporate etc and responsible for implementing the segment sales strategy and achieving revenue goals for properties within region Leads and manages all daytoday activities related to the sales functions for properties within region with a focus on building longterm valuebased customer relationships that enable achievement of property sales objectives Achieves personal booking goals and makes recommendations on booking goals of direct reportsn n CANDIDATE PROFILE n n Education and Experience n 2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major 4 years experience in the sales and marketing or related professional arean ORn 4year bachelors degree in Business Administration Marketing Hotel and Restaurant Management or related major 2 years experience in the sales and marketing or related professional arean n CORE WORK ACTIVITIES n n Developing Executing Sales Strategies n Works with sales leaders from properties within region to ensure understanding of sales strategy and effective implementation of this strategy for the segmentn Develops implements and sustains aggressive solicitation program focused on increasing businessn Works with management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the DOSn Assists with the development and implementation of promotions both internal and externaln n Maximizing Revenue n Provides positive and aggressive leadership to ensure maximum revenue potential eg sets example with personal booking goalsn Recommends booking goals for sales team members for properties within regionn n Managing Sales Activities n Monitors all day to day activities of direct reportsn Participates in sales calls with members of sales team to acquire new business andor close on businessn Executes and supports the operational aspects of business booked eg generating proposal writing contract customer correspondencen n Analyzing Reporting on Sales and Financial Data n Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each propertyn Assists Revenue Management with completing accurate six period projectionsn Reviews sales and catering guest satisfaction results to identify areas of improvementn n Ensuring Exceptional Customer Service n Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relationsn Interacts with guests to obtain feedback on product quality and service levelsn Meets with guests during pre and postconvention meetings to obtain feedback on quality of product eg rooms meeting facilities and equipment food and beverage service levels execution against contract and overall satisfactionn Empowers employees to provide excellent customer servicen Observes service behaviors of employees and provides feedback to individuals andor managersn Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvementn Ensures that a customer recognition program is in effect throughout Salesn Executes and supports the companys customer service standardsn Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their programeventn Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the companyn Gains understanding of each propertys primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the programeventn n Building Successful Relationships n Develops and manages relationships with key stakeholders both internal and externaln Works collaboratively with on and offproperty sales channels to ensure the property needs are being achieved and the sales efforts are complementary not duplicativen Works with Human Resources Engineering and Loss Prevention to ensure compliance with local state and federal regulations andor union requirementsn Attends customer events trade shows and sales missions to maintain build or develop key relationships with GSO managers and customersn n Managing and Conducting Human Resource Activities n Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operationn Develops implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their jobn Utilizes all available on the job training tools for employeesn nnn nn At Marriott International we are dedicated to being an equal
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