General Description IT Onsite Support is responsible for managing daytoday IT operations with a primary focus on addressing end user requests and incidents The ideal candidate should demonstrate strong technical skills customer focus attention to detail problemsolving abilities multitasking capability and computer proficiencyKey Features of the PositionEssential Responsibilities and Duties Provide secondline investigation and diagnosis for IT issues Resolve and close incidentsservice requests according to help desk procedures and within allocated timelines Escalate unresolved incidentsservice requests within agreed timescales Log relevant incidentservice request details as per help desk procedures Communicate with clients regarding incident progress Troubleshoot and resolve PC incidents andor VIP requests Ensure tickets are updated at all times until issues are resolved Liaise with clients other IT support groups and thirdparty providers as necessary Coordinate with vendors for hardware repair Perform staging of PCs and laptops Carry out IMAC Install Move Add and Change activities Administer mobile phone requests Corporate SIM card Provide support for Markets Trading with their unique workstation setups and requirements Support night desk staff who work outside standard office hours Prepare video conferences upon request Assist with special event coverage Create and maintain documentationRegulatory Responsibilities ampor Risk Management Ensure ethical and compliant behavior within the area of responsibility by demonstrating appropriate values and behaviors including but not limited to Honesty and integrity Due care and diligence Fair dealing treating customers fairly Management of conflicts of interest Competence and continuous development Adequate risk management Compliance with applicable laws and regulationsSkills Requirements of the PositionPersonal and Social Strong oral and written communication skills especially in English Ability to analyze interpret and apply regulatory material and internal controls Willingness to be on standby and available for adhoc work activities during off days or nonoffice hours to support ITrelated activities Excellent customer interface skills proactive independent selfmotivated and able to work under pressure Good interpersonal communication skillsProfessional and Technical 2 to 4 years of working experience with desktopnetwork equipment in an IT environment providing onsite support Possess an ITE or Diploma in Computing ElectricalElectronic Engineering or a related field of study Proficient in using a variety of office software specifically Word Excel PowerPoint SharePoint and Outlook Ability to write technical support documentation is a plusReporting Line Functionally reports to Lead IT Onsite Support AsiaFurther Information RegionDivision Asia Information Technology Location Singapore
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