Summary: Helps end users to resolve computer software and hardware problems via phone, email, or on-site. Sets up, installs, troubleshoots and repairs computer hardware, on Windows and Apple platforms. Essential Duties and Responsibilities: Receives telephone calls from users having problems using desktops or laptops, including a variety of software such as office productivity, design, and equipment control. Monitors helpdesk portal for incoming tickets. Prioritizes open problems, maintaining flexibility in scheduling so that high impact issues are addressed quickly. Communicates wi...
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