n REPORTING TO SPA DIRECTOR GYM SUPERVISORn SCOPE OF ROLEn Coordinating all aspects of the Gym and Personal Training driving fitness operating criteria staff relations and training n The Gym Intern will play a key role in the Gym Spas vision of success ensuring the highest standards of customer service and satisfaction throughout all aspects of the fitness operationn KEY AREAS OF RESPONSIBILITYn FITNESS ACTIVITIES n n Support Personal Training Sessions during scheduled working hoursn Ensure activities are performed to an exceptional standard as per Workshop and Hotel brand standardsn Monitor the cleanliness of equipment and levels of guest supplies in the fitness areasn Follow opening and closing procedures correctly acting on any maintenance issues immediatelyn n FITNESS SALES n Order and keep appropriate par levels of stock at all times Encourage clients to return to the gym and spa by recommending an ongoing fitness program and cross selling the other business centres in the spaMaintain a sound knowledge of all treatments packages and any promotions Participate in demonstrations events as required Play an active role in creating new initiatives in fitness and cross selling promotionsn GUEST RELATIONS n n Regularly record guest preferences accurately updating guest profiles and programmesn Ensure confidentiality at all times including data protection medical details and any information provided in confidence by the clientn Deal with any client complaints promptly and effectively ensuring client satisfaction and revenue is not jeopardised Record any grievances and follow up accordingly communicating with the Gym Supervisor at all timesn Attend necessary meetings relaying up to date information from the fitness department communicating the days business guests and any relevant activities to other relevant departmentsn Respond and confirm client booking requests with hotel booking systemn Interact with all guests within the Gym and Spa facilities providing the highest level of customer servicen n OPERATIONSGENERAL n n Ensure that the fitness area is well presented clean and free of cluttern Demonstrate a professional demeanor at all times particularly with regard to punctuality appearance and general mannern Support Gym Supervisor in creating and preparing Monthly budgeting and P L Reports alongside Spa Directorn Work alongside Spa Director and Workshop Management team in creating and developing new business ideasn nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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