Opportunity: Responsible for handling all incoming service-related questions and concerns from students currently enrolled in online courses. Provides support to multiple departments. Responsibilities: Provides general information to all students taking online courses and handles general requests such as transcript requests, website information. Handles all incoming service-related inquiries via phone and electronic communication avenues within established service metrics. Provides follow-up to students with service-related requests as necessary. Consistently meets/exceed service metri...
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