Capgemini is looking for experienced NICE CXone professionals with strong expertise in call flow design Studio scripting and NLU integrations The ideal candidate should have a solid understanding of telephony protocols omnichannel contact center solutions and automation capabilities across the NICE CXone ecosystemExperience nbsp4years to 8 yearsKey Responsibilities Design and implement call flows usingnbspNICE CXone Studio including ACD IVR WEM and QM componentsDevelop and enhance skillbased routing IVR logic and omnichannel workflowsIntegrate NLU platforms with IVR and agent assist solutions ...
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