We are hiring a senior Contact Center Transformation Leader to define and drive the nextgeneration strategy for a multicountry Genesysbased Contact Center estate This is not a developer role it is a strategic architectureled CX transformation role working directly with the Group Contact Center HeadWhat This Role Will OwnLead the endtoend strategy for modernizing Genesys across Singapore Hong Kong Malaysia India and the new expansion into ThailandDefine the futurestate CC architecture operating model and transformation roadmapDrive the introduction of Conversational AI starting with voiceled o...
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