We are seeking an experienced MS Dynamics CRM Dynamics 365 CE Consultant with strong handson expertise in Contact Center Omnichannel OR Customer Service andor Unified Routing The ideal candidate will drive solution design configuration integration and endtoend testing of customer service and interaction management features within Microsoft Dynamics 365Key Responsibilities 1 MS Dynamics CRM Dynamics 365 CE Configure and customize Dynamics 365 Customer Engagement modulesImplement and support Customer Service Case Management Queues SLAs Routing Rules and WorkflowsBuild UI customizations business...
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