Gaming Chat SupportWhy is this role exciting Join a growing tech company supporting a fastpaced digitalfirst product with global users Handle chatbased customer support only no phone calls or meetings required Get handson with product education including creating PowerPoints to guide users on new features Enjoy shiftbased work with monthly shift and meal allowances for added flexibilityResponsibilities Respond to customer queries through live chat professionally Provide endtoend guidance and basic troubleshooting for users Help users adopt new features by preparing simple clear educational content PowerPoint Escalate unresolved or technical issues to the appropriate support Stay updated on product changes to deliver accurate informationTeam amp Reporting Structure Reports to Customer Service Manager Crossfunctional collaboration with Product amp Tech Support TeamsMust Have Fluent in Mandarin spoken amp written other dialect is a bonus Strong written communication skills At least a Bachelor degreeNice to Have 1 year in customer service tech support or chatbased roles Experience creating basic instructional material eg PowerPoint slidesWork Arrangement amp Perks Chatonly role no phone or inperson customer communication Monthly shift allowance and meal allowance 9hour shifts structured around customer needs
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