Job Title Project Smart Home Products Job Type Fulltime Work Setup Remote Working Hours Monday to Friday 900 AM 600 PM Japan TimeJob Overview We are seeking a JapaneseEnglish Customer Support Specialist to provide remote support for smart home products The ideal candidate will assist customers with a variety of inquiries and technical issues ensuring a high level of satisfactionKey Responsibilities Handle customer inquiries through phone calls email live chat and ticketing systems Support customers with questions related to products orders accounts and aftersales services Provide basic troubleshooting for smart home products including smart locks cameras and network devices Escalate complex technical issues to the appropriate teams when necessary Accurately record customer issues and resolutions in the support systemRequirements Professional or nearfluent proficiency in Japanese both written and spoken Proficiency in English for internal communication Minimum of 2 years of customer service experience Technical support experience is preferred Familiarity with smart home products such as smart locks cameras routers or similar devices is a plus Ability to work independently in a remote environment
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