FastCo is the company behind FastJobs Southeast Asias top nonexecutive job portal for both jobseekers and employers and FastGig Singapores first flexiwork recruitment appFastGig is a platform that enables businesses to hire flexible workers building an agile and robust blended workforce Our fully managed service encompasses sourcing onboarding training and payroll to help businesses manage peak periods and diversify headcountAre you energised by a fastpaced environment where you can build relationships and ensure smooth operations Do you excel at balancing client needs with gig worker satisfaction If so this Operations Executive role is for you Join our growing team and play a pivotal role in delivering an outstanding experience for our clients and gig workforceThis is a remote position with a requirement to work one day on the weekend Shifts are rotated with hours between 7 AM to 4 PM 10 AM to 7 PM and 1 PM to 10 PM GMT 8What Youll Do Serve as the bridge between clients and our talented gig workforce Manage client job postings ensuring clear communication and attracting the right talent Process payments for gig workers accurately and efficiently Support the Client Success team by handling aftersales queries and troubleshooting client issues Act as a client champion responding promptly to inquiries and ensuring satisfaction throughout the project lifecycle Multitask across client needs and gig worker support maintaining a fast response rate and seamless workflow Approach new challenges with a solutionsoriented mindset and a cando attitudeWho You Are Willingness to work on a rotating shift basis including one weekend day Prior experience in job boards or the staffing and recruitment industry Passion for delivering exceptional customer service Excellent communication skills excelling in both written and online interactions Ability to proactively and independently manage customer and logistical challenges Strong skills in prioritising multitasking and following up with meticulous attention to detail Comfortable using Google Suite applications to streamline daily tasks Ability to thrive in a fastpaced dynamic environment and adapt to changing priorities
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