Applications SupportWe are seeking an Applications Support professional to join our growing team In this role you will support large installations including servers and applications as well as other assigned software You will be part of a highly collaborative team and receive mentorship from the Lead Application Support to further develop your skillsRole Responsibilities Operations amp Monitoring Monitor system health alerts logs and dashboards to proactively detect and triage incidents Technical Troubleshooting Investigate applicationlevel issues and perform deep root cause analysis RCA to identify underlying faults Incident Prioritization Assess incident severity and business impact to prioritize critical issues for immediate resolution Deployment Support Execute and monitor manual and automated deployments using CICD tools and perform postdeployment validation Documentation Create and maintain technical documentation such as runbooks and knowledge base articles to improve team efficiencyMust Have Qualifications Communication Mandatory fluency in both written and spoken English and Chinese for effective communication with regional stakeholders and clients Experience Handson experience in application support production support or technical operations for webbased systems Education Degree in Computer Science Information Technology Software Engineering or equivalent practical experience Problem Solving Structured approach to troubleshooting and the ability to manage multiple concurrent tasks under pressure Flexibility Willingness to work rotational shifts including weekends and public holidaysNice to Have Databases Basic SQL troubleshooting including readingdiagnosing queries and validating data conditions Tools Proficiency with log analysis and monitoring tools Systems Understanding of web applications APIs distributed systems and Linuxserver fundamentals Scripting Knowledge of Java SQL Shell or Python Automation Experience with CICD tools for deployment monitoring and validationWork Arrangement amp Perks Monthly shift allowance and meal allowance provided 9hour shifts structured around customer needs
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