Job Summary:WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,forward thinking and committed. At Live Nation Entertainment, our people embrace thesequalities, so if this sounds like you then please read on!THE JOBUS Concerts is seeking a Guest Service team member. The Guest Service member will interactwith customers to provide information in response to inquiries about products and services andto handle and resolve complaints.AVAILABILITYWeekdays from 11-6Some later shifts depending on show scheduleCertain weekends WHAT THIS ROLE WILL DO• Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls, emails,or in person inquiries to resolve our customer concerns and questions• Adapt to customer needs ensuring that they are understood, and appropriate action istaken to meet and exceed their expectations.• Refer unresolved customer grievances to designated departments for furtherinvestigation• Confer with customers by telephone, email, or in person to provide information• Keep records of customer interactions or transaction, recording details of inquiries,complaints, or comments, as well as action taken.• Show CARE by participating in the venue's sustainability program which could includeimplementing programs that conserve resources/prevent waste such as sorting wasteand collecting recycling and educating our fans about our efforts.• Partner with fellow crew members at the end of show to close the venue- this mayinclude collecting recyclables from the lawn and/or reserved section, picking up andproperly storing event equipment such as lawn chairs, barricade, Etc.• Other tasks as assigned by the Guest Services ManagerWHAT THIS PERSON WILL BRING• High School Diploma or equivalent• At least 2 years in Customer Service and communications• Strong strategic thinking and creative problem-solving skills• Excellent verbal, written and interpersonal communication skills
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