About the company Hong Ye Group Pte Ltd is a leading organization specializing in professional cleaning and facility management services in Singapore With a strong commitment to excellence innovation and customer satisfaction the company has established itself as a trusted partner for businesses across various industries Hong Ye Group Pte Ltd values its employees and fosters a collaborative and growthoriented work environmentJob responsibilities1 Application amp System Support Primary FocusAct as the main point of contact for all inhouse application issues and user supportTroubleshoot perform root cause analysis and resolve systemapplication issues escalate when requiredMonitor system performance and ensure applications run smoothly and reliablyManage and track support tickets ensuring timely resolution based on SLAsSupport application deployments patches and upgrades2 Requirements amp TestingWork with users to gather and document business and system requirementsTranslate requirements into clear specifications for developersPerform testing UAT functional integration to ensure system qualityLog and track bugs ensuring proper resolution before deployment3 IT Infrastructure amp User SupportProvide daytoday IT support hardware software network issuesSet up and maintain IT equipment systems and user accountsSupport onboardingoffboarding accounts devices accessMaintain IT asset inventory and documentation4 Documentation amp TrainingCreate and maintain user guides and system documentationConduct basic training for users on applications and systemsRequirementsDiploma in IT or related field12 years of experience in IT or application supportStrong troubleshooting and problemsolving skillsExperience in application support testing and documentationFamiliar with Windows basic networking and IT systemsGood communication skills able to support nontechnical usersBilingual in English and Mandarin to liaise with regional stakeholdersAble to manage multiple tasks independentlyNote The IT Executive will be required to travel to our multiple project sites islandwide as and when necessary
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