SCOPE for FM L21: Ticket handling and fault troubleshooting of ZTE IMS and cloud nodes in the network.2: Performing routine Health checkup of all in scope application and Infra3: Mail acknowledgement, WhatsApp responses.4: L2 analysis of faults, KPI degradation in the network and alarm handling.5: Responding to customer queries.6: Performing and validating system backups.7. Supporting L1 team for impact analysis, notification, etc.
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