Key Responsibilities Provide firstlevel IT support for hardware software user accounts network printers LarkSuite Google Workspace and applicationrelated issues Support a range of devices including Windows laptopsdesktops Apple MacBooks iPhones iPads Android devices and various office IT equipment Perform basic network troubleshooting tasks such as LAN WiFi VPN DNS DHCP IP address verification patching and network printer support Assist with employee onboarding and offboarding processes including device preparation account setup access requests account disablement and asset collection Maintain accurate records of IT assets tracking device assignment returns repairs warranty status and replacements Install approved software and help identify nonstandard or unauthorized software installations Support basic endpoint security controls including monitoring antivirus status OS patching device encryption and reviewing local admin rights Escalate unresolved technical issues to the Senior IT Executive or the Regional IT Operations Lead as necessaryRequirements Higher Nitec Diploma or Degree in Information Technology Computer Studies Information Systems or a related discipline Minimum of 1 to 3 years of experience in IT support helpdesk desktop support or field support roles Fresh graduates may be considered if they possess strong networking fundamentals relevant technical skills strong Chinese communication ability and a positive service attitude
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