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Sales Associate

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Sales Associates are most commonly found working for retailers who sell clothing, jewelry, office supplies, and sporting goods.

Typical Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

On average, these positions are normally open for 54 days

Personality

Entrepreneurial

Personality Description

People interested in this work like activities that include leading, making decisions, and business.

Abilities

Verbal
Ideas and Logic

Skills

Communication
Problem Solving

Knowledge

Business
Arts and Humanities
Communications
Math and Science

Education

bachelor's degree / high school/secondary school diploma

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